Player Privacy Policy
This Privacy Policy explains how Generation Vip collects, uses and protects personal information when you use our online casino services in the United Kingdom. We take your privacy seriously and set out below the types of data we process, how we use it, the safeguards we apply and the rights you have in relation to your information.
Types of data we collect
Personal data
When you register an account we collect personal details such as your name, date of birth, contact information, postal address and proof of identity. We also record account credentials, KYC documents and payment details necessary to verify your identity and complete transactions.
Technical data
We collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system and crash or performance data. This helps us maintain site security and improve service reliability.
Transactional data
Transactional records include deposits, withdrawals, bets, game activity, bonus usage and customer support interactions. We log timestamps and amounts to provide account statements, meet compliance obligations and detect suspicious activity.
How we use your information
We use personal and technical data to operate your account, process payments, verify identity and prevent fraud. Transactional data is used to manage bets and payouts, to resolve disputes and to comply with legal and regulatory obligations. Where you consent, we may also use contact details to send service messages or marketing communications - you can withdraw consent at any time.
Data protection practices
We protect data using industry-standard security measures such as encryption for data in transit and access controls within our systems. Access to personal data is restricted to staff and third parties who need it to fulfil services or meet legal requirements. We retain information only for as long as necessary for the purposes described or as required by law.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, provide personalised content, measure site performance and analyse user activity. Third-party analytics and advertising partners may place cookies when you visit our site. You can manage cookie preferences via your browser settings and the cookie banner on our site.
User rights
You have rights over your personal data, including the right to access, correct, request deletion, restrict processing or object to certain uses. You may also request a copy of your data in a portable format. To exercise these rights, sign in to your account and use the settings available or contact our support team.
Access, correction and deletion
If you need to update or remove personal information, you can change many details in your account dashboard. For other requests, contact our support team at [email protected]. We will respond to legitimate requests in line with applicable data protection standards.
Information sharing and third parties
We share data with payment processors, identity verification providers, software suppliers and legal or regulatory bodies when required. Third parties who process data on our behalf are contractually obliged to keep information secure and only use it for agreed purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, communicated through your account or other notices. Please check back periodically to review the most recent version.